Privacy Policy

1. Who We Are

SafeSeat LLC (“SafeSeat,” “we,” “us,” or “our”) operates safeseat.app, an independent, student-run marketplace where Indiana University students buy and sell student-section tickets with each other. SafeSeat is not affiliated with Indiana University. We collect only the data we need to operate the platform. This policy explains what we collect, why, who we share it with, and how you can request its deletion.

2. Information We Collect

Account information

When you join the waitlist or create an account, we collect your iu.edu email address and your stated role (buyer, seller, or both). Before you buy or sell, we also collect the first and last name you add to your account, along with a phone number or email address, because that is what a seller needs to transfer a ticket to you in the Go IU app. A phone number you provide for ticket transfers is used only for that purpose; we will not text it unless you separately opt in to text messages (see Section 5).

Mobile number for text messages (optional)

If you choose to opt in to text messages, we collect your number and a record of your consent, including the date and time you opted in and the consent language you agreed to. See Section 5.

Transaction data

When you buy or sell a ticket, we record the transaction details: the event, the price, timestamps, delivery status, and the information needed to transfer the ticket to the buyer. This is necessary to operate the payment hold and resolve problems with orders.

Problem reports

If you report a problem with an order or contact us, we collect what you send us, such as messages and screenshots.

Payment data

Payments are processed by Stripe. SafeSeat never sees or stores your full card number, bank account number, or other sensitive financial credentials. Sellers provide identity and bank information directly to Stripe in order to receive payouts. Stripe's own privacy policy governs data collected during payment processing.

Referral and promotion data

If you take part in our referral program or a prize drawing, we collect the information needed to run it: your referral link, which accounts were created through it and when, whether a referred friend's first purchase completed, the fee-free credits you earn and use, and your drawing entries and how each was earned. If you sign up through a friend's referral link, we record whose link it was and when you first opened it. If you enter a drawing through the free entry form or by email, we collect your name, your iu.edu email address, and the date and time of each entry, whether or not you have a SafeSeat account. If you are selected as a potential winner, we may also collect a confirmation or signed declaration of your eligibility and, only if required by law, tax information. See Section 6.

How you found us

Some of our links, such as the ones on flyers, in emails, or on social media, include a short tag identifying where the link was posted. When you sign up through one of these links, we record that tag so we can tell which channels people find us through. It identifies the link, not you.

Usage data

We use Vercel Web Analytics, provided by Vercel, our hosting provider, to count page views. For each page view, Vercel records the page's address, the website that linked you to SafeSeat (if you arrived from another site), your browser, operating system, and device type, and your country, which Vercel works out from your IP address. Before a page view is sent, SafeSeat removes identifiers from the address: we drop everything after a “?” or “#” in the link (such as referral codes), replace the ID in any order, listing, or confirmation link with a placeholder, and send nothing from our admin pages. Vercel Web Analytics does not use cookies. Vercel tells visitors apart with a code made from each request that resets every day, so a visitor can't be followed from one day to the next or across other websites, and we see only totals, not individual visitors. Vercel keeps this data for up to 12 months. Learn more in Vercel's Web Analytics privacy documentation.

Surveys

If you respond to a SafeSeat survey, including through Google Forms, we collect your answers and any contact information you choose to give us. We use this to improve SafeSeat, to contact you about testing or research you asked to join, and to run any prize drawing connected to the survey.

3. How We Use Your Information

• To operate and improve the SafeSeat marketplace;
• To verify your eligibility as a current Indiana University student;
• To process transactions, hold payments, and release payouts;
• To send transactional emails (purchase confirmations, delivery notifications, payout receipts);
• To send transactional text messages, if you opt in;
• To run our referral program and prize drawings, including issuing and tracking credits, counting entries, verifying eligibility, selecting and contacting winners, and delivering prizes;
• To prevent fraud and abuse, including self-referrals and fake or duplicate accounts;
• To communicate important updates about the Service;
• To investigate and resolve problems with orders and prohibited conduct.

We will not send you marketing emails without your explicit consent, and we will never send marketing text messages. We never sell your email address, mobile number, or other personal data.

4. Data Sharing

We do not sell, rent, or trade your personal data. We share data only:

• With the other party to your transaction, limited to what is needed to complete it (for example, a seller receives the name and phone number or email address needed to transfer the ticket to the buyer);
• With Stripe, to process payments and payouts (your email may be passed for receipt purposes);
• With Supabase, our database provider, which stores your data on secure servers;
• With Resend, our email delivery provider, to send you transactional emails;
• With Twilio, our text message delivery provider, to send you transactional texts if you opt in;
• With Vercel, our hosting and website analytics provider, which receives the page view data described in Section 2;
• With Google, which hosts our survey forms, if you respond to a survey;
• To deliver a prize, with the ticket issuer or gift card provider, limited to the information needed to transfer the prize to the winner;
• When announcing a drawing winner, as described in Section 6;
• As required by law, if we receive a valid legal request requiring disclosure;
• In a business transfer, if SafeSeat is merged with or acquired by another company, in which case your data would remain subject to this policy.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Text Messaging (SafeSeat Order Alerts)

If you add a mobile number and opt in to text messages, SafeSeat LLC will send you transactional texts about your orders, such as sale notices, ticket transfer notices, refund and payout confirmations, and reminders about open orders. We do not send marketing texts. Message frequency varies with your order activity. Message and data rates may apply. You can opt out at any time by replying STOP or by turning off text alerts in your Account Settings, and you can reply HELP for help. Opting in is optional and is not required to buy or sell.

We use your mobile number only to send these messages and operate the Service. We share it only with the provider that delivers messages on our behalf, solely for that purpose. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes, and text messaging opt-in data and consent will not be shared with any third parties. More details are on our Order Alerts page.

6. Referral Program and Prize Drawings

The rules for our referral program and current drawing are at safeseat.app/referral-rules. Here is how they use your information:

• Referrals. If you sign up through someone's referral link, the person who referred you can see that a referral was completed and that a credit was earned. We do not show them your name or contact information.
• Fraud checks. To stop self-referrals and fake or duplicate accounts, we may compare account details across accounts that are connected through referrals.
• Drawings. Winners are selected at random. The drawing is recorded and witnessed by a person who is not eligible to enter; the witness sees only what is needed to confirm the selection was random.
• Winners. We may publicly announce a winner's first name, last initial, and class year on safeseat.app and our social media accounts. We may also provide the winner's name to anyone who requests it as described in the official rules. Any other use of a winner's name, photo, or likeness requires the winner's separate consent.
• Drawing information. Information collected through a drawing (name, iu.edu email address, and referral activity) is used only to administer the drawing and as described in this policy. It is never sold. If you enter only through the free alternative method and do not have a SafeSeat account, your information will be deleted after the prize is awarded and will not be used for marketing.

7. Data Retention

We retain account and transaction data for as long as your account is active and for a reasonable period afterward for legal, tax, and operational purposes. We keep records of text message consent for as long as needed to show that consent was given. Referral records and credits are kept for as long as your account is active and until any credits expire, and may be kept longer where needed to investigate fraud. Drawing records, including entries and winner selection, are kept until the drawing and any requests for the winner's name are complete, and longer only where required by law. If you enter a drawing only through the free alternative method and do not have a SafeSeat account, your information will be deleted after the prize is awarded and will not be used for marketing. Our pre-launch waitlist is closed; email addresses and roles people gave it are kept until that person creates an account or asks us to delete them. Website analytics data is kept by Vercel as described in Section 2. Survey responses are kept until the related research and any prize drawing are complete, or until you request deletion.

8. Your Rights and Data Deletion

You can remove your mobile number at any time in Account Settings. You may request deletion of your data at any time by emailing hello@safeseat.app with the subject line “Data deletion request.” We will process your request within 30 days. We may be required to keep certain transaction, tax, or drawing records for legal or compliance purposes.

9. Security

We use reasonable measures to protect your data, including relying on established providers for payments, storage, and message delivery. No system is perfectly secure, and we cannot guarantee absolute security.

10. Cookies

SafeSeat sets only its own cookies. We do not use advertising or third-party tracking cookies, and our website analytics uses no cookies (see Section 2).

• Sign-in cookies keep you signed in.
• ss_ref is set when you open a friend's referral link. It records their referral code and when you first opened the link, for up to 90 days, so we can credit the referral if you create an account. It is removed when you sign in.
• ss_src is set when you open a link we posted, such as on a flyer, in an email, or on social media. It records which link it was (a short campaign tag) and when you first opened it, for up to 90 days. If you create an account during that time, we save that tag to your account as your signup source.
• ss_ref_banner_dismissed remembers, for one year, that you closed the referral banner.

11. Age Requirement

SafeSeat is intended only for users who are 18 or older. We do not knowingly collect personal data from anyone under 18. If you believe someone under 18 has given us their data, contact us and we will delete it.

12. Changes to This Policy

We may update this policy from time to time. When we do, we will update the date at the top of this page. Material changes will be communicated by email.

13. Contact

Questions about this policy? Email hello@safeseat.app.