Terms of Service

These Terms of Service (“Terms”) govern your use of safeseat.app and the SafeSeat marketplace (the “Service”), operated by SafeSeat LLC, an Indiana limited liability company (“SafeSeat,” “we,” “us,” or “our”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy.

1. About SafeSeat

SafeSeat is an independent, student-run peer-to-peer marketplace that lets verified Indiana University students buy and sell their own student-section tickets directly with each other. SafeSeat is not affiliated with, endorsed by, sponsored by, or in any way officially connected to Indiana University or its athletic programs.

SafeSeat provides the platform where buyers and sellers find each other and handles payment through our payment processor. Each sale is made between the buyer and the seller. SafeSeat is not the buyer, seller, or issuer of any ticket.

2. Eligibility

To create an account and use SafeSeat, you must be a currently enrolled Indiana University student with a valid iu.edu email address and at least 18 years old. By joining, you confirm that you meet these requirements. If you graduate, withdraw, or otherwise lose access to your iu.edu email, you may no longer use the Service, though any open orders will be completed or refunded under these Terms.

3. Your Account

You may have only one SafeSeat account. You are responsible for all activity on your account and for keeping your iu.edu account credentials secure. Do not share your account with anyone. If you believe your account has been accessed without your permission, contact us right away at hello@safeseat.app.

4. Listings and Pricing

Sellers may only list tickets they personally own and have the right to transfer. Sellers set their own prices and are responsible for the accuracy of their listings, including the event, date, section, and seat information.

By listing a ticket, you represent that the ticket is valid, has not been voided or revoked by Indiana University or any third party, and is not listed or promised to anyone else at the same time.

Buyers and sellers are each responsible for complying with any rules that apply to their tickets, including Indiana University's student ticket policies.

5. Fees

Buyers pay a flat $3 service fee per transaction, shown at checkout in addition to the seller's asking price. This fee covers payment processing and platform costs.

Sellers pay no listing or selling fees. The full asking price is paid out to the seller when the sale is completed under Section 6.

When a buyer receives a full refund under Section 7, the service fee is refunded too.

6. Payment Hold and Release

When a buyer completes a purchase, the payment is collected through our payment processor, Stripe, and held. It is not paid out to the seller until one of the following occurs:

• The buyer confirms receipt on SafeSeat by selecting “Got It,” after accepting the ticket transfer in the Indiana University ticketing app; or
• Kickoff passes without the buyer confirming receipt and without a problem reported under Section 8, at which point SafeSeat may review the order and release the payment to the seller.

Sellers are paid through Stripe and must complete Stripe's account setup, including any identity verification Stripe requires, before they can receive payouts. The time it takes a released payment to reach a seller's bank account depends on Stripe and the seller's bank.

SafeSeat facilitates delivery through Indiana University's own ticketing platform and cannot directly verify actions taken within that platform. We may withhold, delay, or reverse a release if prohibited conduct is suspected or a dispute is open.

7. Refunds

If you buy a ticket and the seller does not start the transfer before kickoff, report it to us and we will cancel the transaction and refund you in full.

If the seller starts the transfer and you do not accept it in the Indiana University ticketing app before kickoff, the seller may cancel the pending transfer, and the transaction will be cancelled with a full refund to you. Repeated failures to accept transfers may result in limits on your ability to buy tickets through SafeSeat.

If Indiana University cancels an event (rather than rescheduling it) before the payment for a ticket to that event has been released to the seller, the transaction will be cancelled and the buyer refunded in full. Once a payment has been released, SafeSeat is not responsible for refunds related to a cancelled event.

All sales are otherwise final. SafeSeat does not offer refunds because you changed your mind, were unable to attend, or the event was rescheduled.

Refunds are returned to the original payment method. How long a refund takes to appear depends on your bank or card issuer.

8. Problems With an Order

If something goes wrong with an order, such as the ticket never arriving, the wrong ticket arriving, or a transfer being revoked, report it from your order page or by emailing hello@safeseat.app before kickoff. We do not release payment to a seller while a reported problem is open.

We will review information from both the buyer and the seller, which may include screenshots from the Indiana University ticketing app, and decide whether the held payment should be released to the seller or refunded to the buyer. We aim to resolve reports within 2 business days, and before kickoff for problems reported on game day. Our decision governs how held payments are handled on SafeSeat; it does not limit any rights you have under applicable law.

If you believe you were charged in error, please contact us before disputing the charge with your bank. Filing a chargeback for a ticket you actually received is prohibited, and we may share transaction records with Stripe and your card issuer to respond to a chargeback.

9. Text Message Notifications (SafeSeat Order Alerts)

SafeSeat Order Alerts is an optional program that sends transactional text messages about your SafeSeat orders to users who opt in on their Account Settings page. Messages include notices that a ticket has sold and needs to be transferred, notices that a ticket has been sent and needs to be confirmed, refund and payout confirmations, and reminders about open orders. We do not send marketing texts.

Message frequency varies with your order activity. Message and data rates may apply. Reply STOP to cancel at any time; you will receive one confirmation text and no further messages. Reply HELP or email hello@safeseat.app for help. Carriers are not liable for delayed or undelivered messages. Opting in is not required to buy or sell on SafeSeat.

Text messages are a convenience that supplements email notifications. Order deadlines and obligations under these Terms apply whether or not a text is delivered or received. See our Privacy Policy for how we handle your mobile number, and our Order Alerts page for details on the program.

10. Prohibited Conduct

The following conduct is prohibited:

• Listing tickets you do not own or do not have authority to transfer;
• Creating fake, duplicate, or fraudulent listings;
• Filing fraudulent disputes or chargebacks after receiving a ticket;
• Sharing or selling access to your account to anyone, including people who are not eligible to use SafeSeat;
• Attempting to get around SafeSeat's verification or payment systems, including arranging to complete a SafeSeat sale outside the platform;
• Any conduct that violates applicable law.

Prohibited conduct may result in immediate suspension or permanent removal from SafeSeat. We may also cancel any open orders involved and refund affected buyers.

11. Taxes

You are responsible for any taxes that apply to money you receive through SafeSeat. Stripe may request tax information from sellers and may be required to issue tax forms, such as Form 1099-K, to sellers who meet IRS reporting thresholds.

12. Suspension and Closing Your Account

We may suspend or close an account that violates these Terms, or when required by law or by our payment processor. You may close your account at any time by emailing hello@safeseat.app. Open orders must be completed or refunded before an account is closed.

13. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, SAFESEAT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT ANY LISTING IS ACCURATE.

14. Limitation of Liability

SafeSeat cannot guarantee the validity of a ticket that Indiana University later voids, revokes, or cancels for any reason, including a violation of Indiana University's student ticket policies.

TO THE FULLEST EXTENT PERMITTED BY LAW, SAFESEAT'S TOTAL LIABILITY FOR ANY CLAIM RELATING TO A TRANSACTION IS LIMITED TO THE AMOUNT THE BUYER PAID IN THAT TRANSACTION, AND FOR ANY OTHER CLAIM RELATING TO THE SERVICE IS LIMITED TO $50. SAFESEAT IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

15. Indemnification

You agree to indemnify and hold harmless SafeSeat LLC and its owner from claims, losses, and expenses, including reasonable attorneys' fees, arising from your listings, your transactions, your violation of these Terms, or your violation of any law or third-party rule.

16. Governing Law

These Terms are governed by the laws of the State of Indiana, without regard to its conflict-of-law provisions. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Monroe County, Indiana.

17. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the date at the top of this page and, for material changes, notify users by email. Your continued use of SafeSeat after a change means you accept the updated Terms.

18. Contact

Questions about these Terms? Email hello@safeseat.app.